Who investigates complaints against Home Improvement licensees?

The investigative staff of the Home Improvement Commission is responsible for looking into complaints against Home Improvement licensees. This commission is established by the state to regulate the home improvement industry, ensuring that the practices of licensees align with state laws and regulations. When a complaint is filed, it is the duty of the investigative staff to gather relevant information, conduct interviews, and perform any necessary inspections to determine if a violation has occurred. This process is vital in protecting consumers and maintaining the integrity of the home improvement industry within the state.

Local police generally focus on criminal matters rather than regulatory infractions related to home improvement licenses. The Federal Trade Commission oversees broader trade practices and consumer protection at a national level, but it does not specifically handle complaints against individual home improvement licensees. The Better Business Bureau helps consumers with issues related to businesses but does not have the authority or specific function to investigate licensing complaints in the same regulatory manner as the Home Improvement Commission. Thus, the investigative staff of the Home Improvement Commission serves as the appropriate body for these inquiries.