Which entity investigates complaints against Home Improvement licensees?

The investigative staff of the Home Improvement Commission is the correct entity responsible for investigating complaints against home improvement licensees. This staff operates under the authority of the Commission, which is specifically established to oversee issues pertaining to the home improvement industry within Maryland. Their role includes handling complaints from consumers, ensuring compliance with laws and regulations, and maintaining standards for home improvement practices.

The Home Improvement Commission's primary focus is on consumer protection and industry regulation, making their investigative team well-suited to address issues related to home improvement licensees. They can gather evidence, interview witnesses, and inquire into any allegations of wrongdoing, which is vital for resolving disputes and enforcing regulations.

Other entities, while they play important roles in the legal and regulatory landscape, do not specifically focus on the home improvement sector. For instance, local police handle broader criminal matters, the State Attorney's Office primarily manages prosecutions and legal proceedings, and the Federal Trade Commission oversees federal consumer protection issues but does not directly investigate home improvement complaints at the state level. This delineation of responsibilities underscores the importance of the Home Improvement Commission's investigative staff in protecting consumers and ensuring proper conduct within the industry.