What is the purpose of the MHIC's complaint process?

The purpose of the Maryland Home Improvement Commission (MHIC) complaint process is to address disputes between homeowners and contractors. This process is essential as it serves to mediate conflicts that may arise concerning home improvement projects. When homeowners feel that a contractor has not fulfilled their obligations or has violated regulations, the MHIC provides a structured avenue for these complaints to be filed and resolved. This mechanism helps ensure that both parties are heard and that there is accountability in the home improvement industry. By focusing on the needs and rights of homeowners, the complaint process enhances consumer protection and promotes fair practices within the industry.